Rescheduling/ Cancellation Policy
We appreciate your business. So that we can best serve all of our clients, please be advised of these policies.
Please arrive on time for your scheduled appointment. Extra time will be added to new clients to complete necessary forms. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full amount.
Changing Your Appointment
24 hours’ notice is required to reschedule or cancel a booked appointment, even if you book your appointment online under the 24 hour window, except in cases of contagious illness or family emergency as described below. Cancellations the day of the appointment and no shows, may be subject to pay in full for the missed appointment, prior to booking any future appointments.
Refunds for Services- We do not issue refunds for services rendered. In the event you are not happy with your service, please notify your esthetician prior to leaving the office. We will work closely with you to resolve the issue to ensure your satisfaction.
Refunds for pre paid appointments- We will issue a refund for cancelled prepaid appointments, ONLY IF the cancellation is within our cancellation policy, cancelled 24 hours prior.
Refunds for payment on missed appointments- We require payment for missed/cancelled appointments that violate our policy. Payment must be made to reserve any future appointments, and will not be refunded. In the event a payment is made for a previous cancelled appointment to reserve a future appointment, and another policy violation occurs, a refund will not be issued.
Sickness or Family Emergency
If you or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of our clients.